.spa-support-page{--sp-gold:#d4af37;--sp-line:rgba(212,175,55,.18);background:#030303;color:#eee7df;min-height:70vh}.spa-support-contact{width:min(1500px,calc(100% - 34px));margin:18px auto 56px;display:grid;grid-template-columns:.92fr 1.08fr;border:1px solid var(--sp-line);min-height:720px;background:#040404}.spa-support-visual{position:relative;overflow:hidden;min-height:720px}.spa-support-visual>img{position:absolute;inset:0;width:100%;height:100%;object-fit:cover;object-position:58% center}.spa-support-visual>div{position:absolute;inset:0;background:linear-gradient(0deg,rgba(0,0,0,.48),transparent 58%),linear-gradient(90deg,rgba(0,0,0,.15),transparent)}.spa-support-visual>span{position:absolute;z-index:2;left:12%;top:47%;transform:translateY(-50%);font-family:Georgia,serif;font-size:36px;letter-spacing:.14em;color:#dfb664;text-align:center}.spa-support-visual>span small{display:block;font-family:Arial,sans-serif;font-size:9px;letter-spacing:.55em;margin-top:5px}.spa-support-visual>span i{display:block;width:34px;height:1px;background:#a9813b;margin:19px auto 14px}.spa-support-visual>span b{display:block;font-size:12px;letter-spacing:.14em;font-weight:400}.spa-support-form-area{padding:52px clamp(34px,5vw,72px);display:flex;flex-direction:column;justify-content:center}.spa-support-form-area>header{text-align:center;margin-bottom:28px}.spa-support-form-area>header>span,.spa-support-public-head>span{display:block;color:#9d793b;font-size:9px;letter-spacing:.18em}.spa-support-form-area h1,.spa-support-public-head h1{font-family:Georgia,serif!important;font-size:clamp(37px,3.2vw,52px)!important;font-weight:400!important;color:#eac577!important;margin:13px 0!important}.spa-support-form-area>header p,.spa-support-public-head p{color:#aaa096;font-family:Georgia,serif;font-size:13px;line-height:1.7}.spa-support-form{border:1px solid rgba(212,175,55,.25);padding:26px;background:#050505}.spa-support-fields{display:grid;gap:16px;margin-bottom:17px}.spa-support-fields.two{grid-template-columns:1fr 1fr}.spa-support-fields label,.spa-support-public-reply label,.spa-assistance-reply label{display:block;color:#bfb4a9;font-size:9px;letter-spacing:.06em}.spa-support-fields label small{color:#716960}.spa-support-fields input,.spa-support-fields select,.spa-support-fields textarea,.spa-support-public-reply textarea,.spa-assistance-reply textarea{width:100%;box-sizing:border-box;background:#060606!important;border:1px solid rgba(212,175,55,.26)!important;border-radius:0!important;color:#eee7df!important;min-height:47px;padding:0 13px!important;margin-top:7px;box-shadow:none!important}.spa-support-fields textarea,.spa-support-public-reply textarea,.spa-assistance-reply textarea{padding:13px!important;resize:vertical}.spa-support-form-actions,.spa-support-public-reply>div,.spa-assistance-reply>div{display:flex;justify-content:space-between;align-items:center;gap:18px;margin-top:20px}.spa-support-file{position:relative;display:inline-flex!important;align-items:center;gap:8px;min-height:43px;padding:0 14px;border:1px solid rgba(212,175,55,.3);color:#d2ad60!important;font-size:8px!important;letter-spacing:.07em!important;cursor:pointer}.spa-support-file small{color:#777067;font-size:8px}.spa-support-file input{position:absolute;inset:0;opacity:0;cursor:pointer}.spa-support-form-actions button,.spa-support-public-reply button,.spa-assistance-reply button{min-height:45px;padding:0 24px;border:1px solid #ddb963;background:linear-gradient(90deg,#cc9948,#e5bf6d);color:#050505;font-size:9px;font-weight:700;letter-spacing:.09em;cursor:pointer}.spa-support-promises{display:grid;grid-template-columns:repeat(3,1fr);border:1px solid rgba(212,175,55,.15);margin-top:18px}.spa-support-promises>div{padding:17px 16px;border-right:1px solid rgba(212,175,55,.12)}.spa-support-promises>div:last-child{border-right:0}.spa-support-promises span{display:block;color:#8d6b32;font-family:Georgia,serif;font-size:10px;margin-bottom:8px}.spa-support-promises strong{display:block;color:#d6ae5e;font-family:Georgia,serif;font-size:10px;font-weight:400;letter-spacing:.05em}.spa-support-promises p{font-size:8px;line-height:1.6;color:#7f766d;margin:7px 0 0}.spa-hp{position:absolute!important;left:-9999px!important;width:1px!important;height:1px!important}.spa-support-public-ticket{width:min(900px,calc(100% - 30px));margin:50px auto 70px}.spa-support-public-head{text-align:center;margin-bottom:30px}.spa-support-confirm{border:1px solid rgba(212,175,55,.25);padding:25px;text-align:center;margin-bottom:26px}.spa-support-confirm span{display:block;color:#9d793b;font-size:9px;letter-spacing:.18em}.spa-support-confirm strong{display:block;font-family:Georgia,serif;font-size:36px;color:#d8ad5d;margin:9px 0}.spa-support-confirm p{font-size:10px;color:#948a81}.spa-support-public-thread,.spa-assistance-messages{display:grid;gap:12px}.spa-support-public-thread article,.spa-assistance-messages article{border:1px solid rgba(212,175,55,.14);padding:20px;background:#060606}.spa-support-public-thread article.is-admin,.spa-assistance-messages article.is-admin{border-color:rgba(212,175,55,.28);background:#090806}.spa-support-public-thread article header,.spa-assistance-messages article header{display:flex;justify-content:space-between;gap:15px;margin-bottom:11px}.spa-support-public-thread article header strong,.spa-assistance-messages article header strong{font-size:9px;letter-spacing:.12em;color:#d0a959}.spa-support-public-thread article time,.spa-assistance-messages article time{font-size:8px;color:#6f675f}.spa-support-public-thread article p,.spa-assistance-messages article p{font-size:11px;line-height:1.75;color:#c1b6ac;margin:0}.spa-support-public-thread article>a,.spa-assistance-messages article>a{display:inline-block;margin-top:12px;color:#d3ad5e;font-size:8px;letter-spacing:.08em}.spa-support-public-reply,.spa-assistance-reply{border-top:1px solid rgba(212,175,55,.16);margin-top:28px;padding-top:25px}
/* account */.spa-assistance-list>header>span,.spa-assistance-thread>header>span{display:block;color:#8e6c35;font-size:9px;letter-spacing:.18em}.spa-assistance-list>header h2,.spa-assistance-thread>header h2{font-family:Georgia,serif!important;font-size:32px!important;font-weight:400!important;margin:10px 0!important;color:#efe7df!important}.spa-assistance-list>header p,.spa-assistance-thread>header p{font-size:10px;color:#8d837a}.spa-assistance-list-head{display:flex;justify-content:space-between;align-items:center;margin:30px 0 12px;border-bottom:1px solid rgba(212,175,55,.15);padding-bottom:12px}.spa-assistance-list-head span{font-size:9px;letter-spacing:.12em;color:#9e793a}.spa-assistance-list-head a,.spa-assistance-empty a{color:#d4af37!important;text-decoration:none!important;font-size:8px;letter-spacing:.08em}.spa-assistance-tickets>a{display:grid;grid-template-columns:90px 1fr 100px 130px;gap:15px;align-items:center;padding:18px 8px;border-bottom:1px solid rgba(212,175,55,.13);text-decoration:none!important}.spa-assistance-tickets>a strong{color:#d5ad5c;font-family:Georgia,serif;font-weight:400}.spa-assistance-tickets>a span{color:#e4ddd5;font-family:Georgia,serif}.spa-assistance-tickets>a time{color:#756d65;font-size:9px}.spa-assistance-tickets>a em{justify-self:end;font-style:normal;font-size:8px;letter-spacing:.05em;padding:6px 8px;border:1px solid rgba(212,175,55,.2);color:#bf9850}.spa-assistance-tickets>a em.is-resolved{color:#817b74}.spa-assistance-empty{margin-top:28px;border:1px solid rgba(212,175,55,.16);padding:45px;text-align:center}.spa-assistance-empty>span{color:#80612e;font-size:9px;letter-spacing:.16em}.spa-assistance-empty h3{font-family:Georgia,serif;font-size:27px;font-weight:400;color:#e9e1d8}.spa-assistance-empty p{font-size:10px;color:#91877e;margin-bottom:20px}.spa-assistance-back{display:inline-block;margin-bottom:20px;color:#9f7b3e!important;text-decoration:none!important;font-size:8px;letter-spacing:.1em}.spa-assistance-created{border:1px solid rgba(212,175,55,.2);padding:18px;margin:20px 0;color:#b8ada2}.spa-assistance-created strong{color:#d4af37;font-size:9px;letter-spacing:.12em}.spa-assistance-thread>header{margin-bottom:26px}
@media(max-width:900px){.spa-support-contact{grid-template-columns:1fr}.spa-support-visual{min-height:380px}.spa-support-form-area{padding:38px 26px}.spa-support-promises{grid-template-columns:1fr 1fr}.spa-support-promises>div:nth-child(2){border-right:0}.spa-support-promises>div:last-child{grid-column:1/-1;border-top:1px solid rgba(212,175,55,.12)}.spa-assistance-tickets>a{grid-template-columns:80px 1fr 110px}.spa-assistance-tickets>a time{display:none}}
@media(max-width:620px){.spa-support-contact{width:calc(100% - 18px);margin:9px auto 36px}.spa-support-visual{min-height:300px}.spa-support-visual>span{left:22px;top:auto;bottom:25px;transform:none;text-align:left;font-size:29px}.spa-support-visual>span i{margin:12px 0 10px}.spa-support-form-area{padding:31px 13px}.spa-support-form-area h1{font-size:32px!important}.spa-support-form{padding:18px 13px}.spa-support-fields.two{grid-template-columns:1fr}.spa-support-form-actions,.spa-support-public-reply>div,.spa-assistance-reply>div{align-items:stretch;flex-direction:column}.spa-support-file,.spa-support-form-actions button,.spa-support-public-reply button,.spa-assistance-reply button{width:100%;box-sizing:border-box;justify-content:center}.spa-support-promises{grid-template-columns:1fr}.spa-support-promises>div{border-right:0;border-bottom:1px solid rgba(212,175,55,.12)}.spa-support-promises>div:last-child{grid-column:auto;border-bottom:0}.spa-assistance-list-head{align-items:flex-start;gap:12px;flex-direction:column}.spa-assistance-tickets>a{grid-template-columns:75px 1fr;gap:8px}.spa-assistance-tickets>a em{grid-column:2;justify-self:start}.spa-assistance-empty{padding:30px 16px}}


/* 4.3.5 — Assistance ticket detail hardening */
.woocommerce-account .spa-account-content .spa-assistance-thread{
  display:block!important;width:100%!important;max-width:none!important;
  box-sizing:border-box!important;padding:8px 6px 26px!important;color:#eee7df!important;
}
.woocommerce-account .spa-assistance-thread>.spa-assistance-back{
  display:inline-flex!important;margin:0 0 22px!important;padding-bottom:5px!important;
  border-bottom:1px solid rgba(212,175,55,.34)!important;color:#c49a4d!important;
  font-size:9px!important;letter-spacing:.1em!important;text-decoration:none!important;
}
.woocommerce-account .spa-assistance-thread>header{
  display:grid!important;grid-template-columns:minmax(0,1fr) auto!important;gap:12px 24px!important;
  align-items:end!important;margin:0 0 24px!important;padding:0 0 22px!important;
  border-bottom:1px solid rgba(212,175,55,.16)!important;
}
.woocommerce-account .spa-assistance-thread>header>span{
  grid-column:1/-1!important;color:#aa843f!important;font-size:9px!important;letter-spacing:.16em!important;
  text-transform:uppercase!important;
}
.woocommerce-account .spa-assistance-thread>header h2{
  margin:0!important;font-family:Georgia,serif!important;font-size:clamp(31px,3vw,46px)!important;
  line-height:1.02!important;font-weight:400!important;color:#f0e8df!important;
}
.woocommerce-account .spa-assistance-thread>header p{
  margin:0!important;color:#7d756e!important;font-size:9px!important;white-space:nowrap!important;
}
.woocommerce-account .spa-assistance-created{
  margin:0 0 22px!important;padding:18px 20px!important;border:1px solid rgba(212,175,55,.23)!important;
  background:linear-gradient(90deg,rgba(212,175,55,.06),transparent 72%),#070605!important;
}
.woocommerce-account .spa-assistance-created strong{
  display:block!important;color:#d5ad5c!important;font-size:9px!important;letter-spacing:.14em!important;
}
.woocommerce-account .spa-assistance-created p{
  margin:7px 0 0!important;color:#a99f95!important;font-size:10px!important;line-height:1.65!important;
}
.woocommerce-account .spa-assistance-messages{
  display:flex!important;flex-direction:column!important;gap:12px!important;margin:0!important;
}
.woocommerce-account .spa-assistance-messages article{
  width:min(78%,720px)!important;box-sizing:border-box!important;margin:0!important;padding:18px 20px!important;
  border:1px solid rgba(212,175,55,.15)!important;background:#060606!important;
}
.woocommerce-account .spa-assistance-messages article.is-customer{
  align-self:flex-end!important;background:#080706!important;border-color:rgba(212,175,55,.22)!important;
}
.woocommerce-account .spa-assistance-messages article.is-admin{
  align-self:flex-start!important;background:linear-gradient(135deg,rgba(212,175,55,.045),transparent 65%),#050505!important;
  border-color:rgba(212,175,55,.3)!important;
}
.woocommerce-account .spa-assistance-messages article header{
  display:flex!important;align-items:center!important;justify-content:space-between!important;gap:15px!important;
  margin:0 0 12px!important;padding:0!important;border:0!important;
}
.woocommerce-account .spa-assistance-messages article header strong{
  color:#d0a857!important;font-size:9px!important;letter-spacing:.13em!important;font-weight:600!important;
}
.woocommerce-account .spa-assistance-messages article header time{
  color:#69625c!important;font-size:8px!important;
}
.woocommerce-account .spa-assistance-messages article p{
  margin:0!important;color:#c8bdb3!important;font-size:11px!important;line-height:1.75!important;
}
.woocommerce-account .spa-assistance-reply{
  margin-top:26px!important;padding:22px!important;border:1px solid rgba(212,175,55,.17)!important;
  background:#050505!important;
}
.woocommerce-account .spa-assistance-reply>label{
  display:block!important;color:#b48d45!important;font-size:9px!important;letter-spacing:.12em!important;
}
.woocommerce-account .spa-assistance-reply textarea{
  display:block!important;width:100%!important;min-height:150px!important;box-sizing:border-box!important;
  margin:10px 0 0!important;padding:15px!important;background:#090807!important;
  border:1px solid rgba(212,175,55,.24)!important;color:#eee7df!important;resize:vertical!important;
}
.woocommerce-account .spa-assistance-reply>div{
  display:flex!important;align-items:center!important;justify-content:space-between!important;gap:14px!important;
  margin-top:13px!important;
}
.woocommerce-account .spa-assistance-reply .spa-support-file{
  display:inline-flex!important;width:auto!important;min-height:42px!important;box-sizing:border-box!important;
  align-items:center!important;padding:0 14px!important;border:1px solid rgba(212,175,55,.28)!important;
  color:#c69d4d!important;background:transparent!important;font-size:8px!important;letter-spacing:.08em!important;
}
.woocommerce-account .spa-assistance-reply button{
  width:auto!important;min-width:150px!important;min-height:44px!important;padding:0 22px!important;
  border:1px solid #ddb963!important;background:linear-gradient(90deg,#ca9948,#e4bd69)!important;
  color:#050505!important;font-size:9px!important;font-weight:700!important;letter-spacing:.1em!important;
}
@media(max-width:700px){
  .woocommerce-account .spa-assistance-thread>header{grid-template-columns:1fr!important}
  .woocommerce-account .spa-assistance-thread>header>span{grid-column:auto!important}
  .woocommerce-account .spa-assistance-thread>header p{white-space:normal!important}
  .woocommerce-account .spa-assistance-messages article{width:92%!important;padding:15px 14px!important}
  .woocommerce-account .spa-assistance-reply{padding:15px 12px!important}
  .woocommerce-account .spa-assistance-reply>div{flex-direction:column!important;align-items:stretch!important}
  .woocommerce-account .spa-assistance-reply .spa-support-file,
  .woocommerce-account .spa-assistance-reply button{width:100%!important;justify-content:center!important}
}


/* 4.4.10 — confirmation visuelle des pièces jointes */
.spa-support-file.has-file{
  border-color:rgba(212,175,55,.7)!important;
  background:rgba(212,175,55,.07)!important;
}
.spa-support-upload-feedback{
  margin-top:9px;
  padding:10px 12px;
  border:1px solid rgba(212,175,55,.28);
  background:rgba(212,175,55,.055);
  color:#d8d0c7;
  font-size:10px;
  line-height:1.35;
}
.spa-support-upload-feedback[hidden]{display:none!important}
.spa-support-upload-feedback.is-ready{
  display:grid;
  grid-template-columns:minmax(0,1fr) auto;
  gap:4px 12px;
  align-items:center;
}
.spa-support-upload-feedback strong{
  grid-column:1/-1;
  color:#d8ad57;
  font-size:8px;
  letter-spacing:.13em;
}
.spa-support-upload-name{
  min-width:0;
  overflow:hidden;
  text-overflow:ellipsis;
  white-space:nowrap;
  color:#eee7df;
}
.spa-support-upload-remove{
  border:0;
  border-bottom:1px solid rgba(212,175,55,.65);
  padding:0 0 2px;
  background:transparent;
  color:#d8ad57;
  font-size:8px;
  letter-spacing:.08em;
  cursor:pointer;
}